Prices

- Metropolitan France: from €5  incl. tax via Mondial Relais and €5,90  incl. tax in Colissimo for delivery at home.

- Europe: delivery possible via Mondial Relais and Colissimo International.

- World (countries outside metropolitan France and Europe): from 24€  incl. tax in Colissimo International.

- Free delivery from €80 in Metropolitan France

 

Delivery

 

The Customer is delivered by Colissimo or Mondial Relais. The products are delivered to the address specified by the customer on the order form. The Client must verify the completeness and compliance of the information it provides to Bindi Atelier. Bindi Atelier cannot be held responsible for any input errors and the consequences in terms of delay or delivery error. In this context, all costs incurred for the reshipment of the order will be entirely at the Customer's expense. Deliveries are made from Monday to Friday, except on public holidays.

 

If the parcel tracking service of our carriers indicates that the parcel has been delivered, but the Customer has not received its parcel, the latter must carry out a search/complaint with the commercial services of the carrier, but in no case can Bindi Atelier be held responsible for the loss or theft of this parcel, so no compensation or no re-dispatch will be possible.

 

Shipping time

 

Orders placed online via the Site are recorded every day from Monday to Friday, except on public holidays.

During the normal period, all orders placed before noon are prepared and shipped the same day.

In the event that the processing time of orders is exceptionally extended, the Customer will be notified at the time of placing his order. An e-mail is automatically sent to the Customer at the time of dispatch of the products provided that the e-mail address indicated in the registration form does not contain an error.

 

Transport duration

 

The transport times are estimated between 2 to 5 working days from the shipment of the package in metropolitan France and Europe. An estimate of the amount of shipping costs is calculated according to the country of delivery before validation of the basket. These charges are confirmed definitively before the order is definitively validated.

 

Returns and exchanges

 

In accordance with the provisions of the Consumer Code, the Customer has a right of withdrawal that he can exercise within 14 days of receiving his order.

The exchange and return costs are the responsibility of the customer.

 

The return procedure is as follows :

 

1. CONTACT FORM: Go to the contact form to submit your return request to customer service. Or connect directly to your customer area to generate a return request. You can also download and print the return form directly here.

 

2. PREPARE and SHIP YOUR PACKAGE: Insert the delivery or return note in the package, specifying the products returned. The returned products must be intact, in perfect condition for resale, in their original packaging. They must not have been worn or used. Any product that is damaged, incomplete, or whose original packaging is damaged, will not be refunded. Be sure to keep proof of return (tracking number La Poste for example).

 

3. POST YOUR PRODUCT(S):

Atelier Full - pour Bindi Atelier

232 bis rue de la Lys

59250 - Halluin

 

4.  REFUND: Upon receipt of the item we will proceed with the refund via the means of payment used during the order. In the case of a gift, we can generate a credit note.

 

Here is the exchange procedure:

 

If you wish to make an exchange (subject to stock availability), please contact us at customer service to specify the details of the exchange: name, order number and the product for which you wish to make an exchange.

We send the new item at our own expense.

 

If you have any questions, feel free to contact us at: [email protected]