FREQUENTLY ASKED QUESTIONS
I can't apply the code of my special offer:
Some codes only apply to metropolitan France, please enter your delivery address first before entering the code.
Why was my payment declined?
Firstly, check the details of your credit card and the information provided to Pest.shop is correct (last name, first name, etc.). Then please try again. We invite you to try from a different browser than the one you use (Chrome, Safari, Firefox). You can also contact your bank to find out if any threshold has been met that would block the authorization of your payment.
If the problem persists, then please contact our customer service.
I just placed an order, what are the next steps?
Once your order has been confirmed, you will receive a confirmation email.
All orders placed before noon from Monday to Friday are shipped the same day.
In the event of a busy period, such as the launch of a new collection and the start of Sales, this preparation time can be extended to allow our team to carefully prepare each order!
Once sent, you will receive a shipment confirmation email indicating the tracking number of your package. For more information, you can also consult your account in the "Delivery" section.
I have not received an order and/or shipment confirmation email
First of all, check your spam if the confirmation email has not slipped in! ;)
The order confirmation email is immediately after taking the order. If you have not received it and you have not been charged to your bank account/PayPal, this means that your order has not been validated. Thank you for ordering again.
If you have been charged to your account but have not received a confirmation email, please contact us with as much information as possible (the name and email used during the order, a possible order number if you have one…) on the email [email protected]
The delivery email is sent once the package has been sent. If you do not receive a shipping confirmation email within 3 working days of your order, please contact customer service to ensure that your order has been taken into account.
May I change my order?
Please send us an email as soon as possible to [email protected] with the subject "URGENT", indicating your order number and the desired change. We will do our utmost to take it into account but cannot guarantee it!
My order has been sent, but I have not received my package yet. What should I do?
You can track your order using the tracking number on your shipping confirmation email. If you can't find your tracking number, email us at [email protected] and we'll let you know.
For Colissimo follow-up click on this link: www.colissimo.fr/particuliers/suivre_un_colis
If you have not received your order within 7 days of the notification of dispatch, please contact us at [email protected] with the number of your order and the name used for the order.
In the event of a delivery failure (the parcel could not be received within the allotted time, delivery address provided during the incorrect order...) and return to our warehouses, we will contact you in order to define the procedure to follow.
Either we will refund the items (any shipping costs/taxes incurred by Bindi Atelier on the way and return will be deducted from the value of the order), or we will organise a new shipment, which will be invoiced to you again.
EXCHANGES AND RETURNS
I would like to make an exchange or a refund how should I proceed?
Please refer to the dedicated "Livraisons et Retours" page.
The item I wanted is no longer available on the site, will it come back in stock?
We operate with fairly low stocks for each item, and usually have little replenishment, so if you are looking for an item in a specific variation we advise you not to wait too long!
To be kept informed of possible resupplies, we invite you to subscribe to alerts on the page of the desired item.
Out of stock
We do our best to keep the stock as up to date as possible, but it may happen that some items you have ordered are unavailable.
We will then contact you in order to offer you either an alternative product or a refund of the item concerned as soon as possible by the means of payment that you have used to pay for your order (credit on your credit card account or PayPal account).
How do I care for my Bindi Atelier article?
Please refer to the "Care Tips" page.